Last quote by Doug McMillion
Doug McMillion quotes
The competitive environment and food deflation continued to challenge the market, significantly impacting traffic and comp sales. Our strategy to turn things around is focused on improving the retail basics. While our turnaround will take time, I'm confident in the new leadership team there and want to assure you we're addressing this with urgency.
Our strategy in the U.S. is working.
We're gunning for the customer. We want very high customer satisfaction scores. And that's not easy to do. There's a lot of attention to detail to deliver things on time in the way that we expect to deliver them.
Basket economics are more attractive to us than unit economics.
If Wal-Mart were starting today and we were building an e-commerce business some of the things that Jet designed into their approach would have been things we would have thought of and we would have wanted to do, and they've just done it from scratch.
Our hearts go out to the family of Tom Coughlin, who passed away earlier today. Like me, many of you worked with Tom over his more than 26 years with the company. I know firsthand how much he loved our associates and this company.