Gilles Normand

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Last quote by Gilles Normand

Ever since Swinton started selling insurance door-to-door 60 years ago, this business has always evolved – first via branches, then contact centres and increasingly online. Our approach today, which is based on a high contact strategy, no longer meets our customers' needs. While branches continue to be an important part of our multi-channel business model, we need to ensure that we can interact with customers whenever, and however, they choose.feedback
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Apr 26 2017
We found 1 article in which Gilles Normand said something. The most recent Gilles Normand’s quote is: “Ever since Swinton started selling insurance door-to-door 60 years ago, this business has always evolved – first via branches, then contact centres and increasingly online. Our approach today, which is based on a high contact strategy, no longer meets our customers' needs. While branches continue to be an important part of our multi-channel business model, we need to ensure that we can interact with customers whenever, and however, they choose.”. In addition, all sources we refer have quoted Gilles Normand 1 time. On this page, you will find all of Gilles Normand’s quotes organized by date and topic.
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