Henry Harteveldt - Atmosphere Research Group

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Last quote by Henry Harteveldt

As the owner of the site where people are posting reviews, TripAdvisor should take on the responsibility to check with hotels. Doing so would actually be good for both consumers and TripAdvisor itself. That's because TripAdvisor is so strong, it would likely bring more force to hotels to correct the sources of their problems.feedback
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Nov 13 2017
Henry Harteveldt has been quoted 35 times. The one recent article where Henry Harteveldt has been quoted is New TripAdvisor Warnings on Sexual Assault Draw Criticism. Most recently, Henry Harteveldt was quoted as having said, “Even if a hotel has corrected the problem, I think the notice should be displayed for at least six months afterward.”.
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Henry Harteveldt quotes

Jun 22 2017 - Qatar

Part of this is an attempt to squelch American's voice as part of that fair and open skies group and to have American stop talking about the effect of the Middle East airlines.feedback

Apr 22 2017 - United Airlines passenger removal

American doesn't want to become the next United, but then, United didn't want to become the next United. No airline wants to be seen as being anti-consumer or anti-passenger. If airlines aren't going to improve staffing or restore leg room for customers, they should at least provide flight attendants with better, more relevant training about how to handle these types of situations. It's just clear in this case things didn't go the way anybody would have liked, but American Airlines acted responsibly in the aftermath.feedback

Apr 17 2017

No matter what happens at the airline, whether trivial or substantial, United will get more media coverage than may be justified because of the radioactive residue from the incident on flight 3411.feedback

Apr 17 2017

Passengers can be removed from a flight if they deliberately disobey crew instructions and the flight attendant did exactly what they should have done, as they were trained. The airline must deliver on its stated promise to publicly report by April 30 on the changes it will make to its involuntary denied boarding processes and procedures.feedback

Apr 12 2017

Consumers have shown that they're willing to put up with an awful lot, including lack of legroom, lack of amenities, mediocre or worse customer service, dirty airplanes and more to save money.feedback

Apr 12 2017 - Wall Street

Airline executives will tell you they don't view themselves as being service companies. They want Wall Street to view them as industrial companies, and they want consumers to view them as transportation providers. Customer service is just not what the airlines are about.feedback

Apr 12 2017

The airline industry has been on a steady downward trajectory when it comes to customer service for nearly 40 years.feedback

Mar 22 2017

This is an enormous inconvenience. And frankly it creates a lot of stress to the traveler. It makes them more aware of the risks that could happen, as well it's just the inconvenience and hassle of having to put these very expensive devices in their checked luggage where they have no control over it for hours at a time.feedback

Mar 06 2017

As online channels steal business from retailers, hotels provide a retailer with a unique, direct and immediate environment to interest consumers.feedback

Mar 02 2017

Norwegian's fares can be deceptive. Some flights now have fares that rival those of network airlines, and may be higher if the traveler adds optional services, such as checked luggage.feedback

Jan 20 2017

Not only does this provide more price competition, but thanks to the larger airlines' more extensive schedules, it may be easier for passengers to find low fare flights.feedback

Jan 07 2017

This guy found a way to exploit a weakness in the system.feedback

Jan 06 2017

It is logistically impractical to try to protect these areas, unfortunately, and the reason is no matter how far you move the boundary out, you will always have some sort of soft target area.feedback

Nov 17 2016

They want to be viewed as more of a travel company and not just an alternative lodging firm. Our research shows travelers spend as much as 60 percent of their travel budget at their destination. So they want to tap into that very large revenue stream.feedback

Nov 02 2016

Airbnb has a better chance of getting that Delta customer than HomeAway or other home-sharing sites because it will be just a click away.feedback

Nov 02 2016

Nearly 20 percent of U.S. travelers, based on our research, have used a home-sharing site like Airbnb. Delta recognizes that.feedback

Sep 30 2016 - Zika

Some of these destinations are very popular for students and younger adults in their 20s or 30s looking for vacations, whether it's a backpacking tour or surfing or swimming.feedback

Sep 30 2016 - Zika

When the U.S. CDC issues an alert, just like when the U.S. State Department issues an advisory, it's taken very seriously across the travel industry. It may prompt the CDC's counterparts (in other countries) to take a look and issue their own warnings.feedback

Sep 30 2016 - Zika

This could have a noticeable impact on inbound tourism and (cause) some economic damage.feedback

Sep 30 2016 - Zika

It's not like the CDC just issued a warning saying, don't go to England.feedback

Aug 12 2016

What this means is hopefully a much more reliable United, a much more on-time United and hopefully also a more pleasant United for its customers to fly.feedback

Aug 12 2016

It's a 'Mad Men'-era computer system.feedback

Aug 12 2016

So all the agents who couldn't use Deltamatic were useless.feedback

Feb 01 2016

These are token investments in the passenger experience that will not cost airlines a lot of money but are small ways to make passengers a little bit happier. American and United realized: We don't let other airlines have an advantage on price, why let them have one on pretzels.feedback

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