Janet Kozak

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Last quote by Janet Kozak

Working with customers via instant messaging and email is a game of winning over the customer with as much kindness as possible in the shortest amount of time.feedback
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Jul 23 2017
This page is completely dedicated to what Janet Kozak has to say. All of Janet Kozak’s quotes are organized here by date and topic. The most recent quote attributed to Janet Kozak came from an article called What the Heck? Why Are We Cursing at Customer Service Agents? - NBC News: “In person, it is easier to communicate things like listening and empathy through non-verbal cues. But in the digital space I have to work harder to type out what I understand so that the customer knows they've been heard. I always try to smile as I write, be as outgoing as possible, and even include friendly emoticons as well. Believe it or not, these tricks do wonders to diffuse situations and take things down a notch if a customer comes at me heated.”.
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Quotes by Janet Kozak

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