Last quote by Joel Norton
Quite often you go to a retail store and they don't have what you want, so I think that's where Amazon is really able to raise the game, not just for retailers, but also a lot of other categories as well. We're still, in many businesses, still looking at sort of aggregated or summarized data. I think what Amazon's done extremely well from day one is around understanding the customers.feedback
Joel Norton has most recently been quoted in an article called Big changes coming to Australia when Amazon arrives, says customer experience expert. Joel Norton said, “I think one of the challenges is that a lot of online brands, their online sales is only sort of 5 to 7 percent of their total sales, so they look at that thinking, I'm not going to get a great return on investment by improving my online sales.”. Joel Norton has been quoted a grand total of 3 times in 1 article.
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Quotes by Joel Norton
Apr 06 2017
I think one of the challenges is that a lot of online brands, their online sales is only sort of 5 to 7 percent of their total sales, so they look at that thinking, I'm not going to get a great return on investment by improving my online sales.feedback
Apr 06 2017
Forty-three percent of all online sales in the U.S. is through Amazon and they sell more clothing than all the other retailers combined in the U.S. I expect they're going to have a similar impact when they come into Australia, not just in retail, but also in other categories as well. Australians are spending something like $500 to $700 million on Amazon in the U.S., so we're already a big user of Amazon.feedback
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