Joseph Turow

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Last quote by Joseph Turow

Whether this will ever change so they can get such a grip on people, I don't know.feedback
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Apr 15 2017
Joseph Turow has most recently been quoted in an article called Why Airlines Can Get Away With Bad Customer Service. Joseph Turow said, “Irrespective of any individual fare, they have this overarching notion of who their valued customers are, and what their lifetime value is. And because of the structure of the system, they can take advantage of it to the point of being mean to people.”. Joseph Turow has been quoted a grand total of 2 times in 1 article.
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