Peter Fleming

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Last quote by Peter Fleming

The chaos at Heathrow and Gatwick is further evidence that the popular corporate model ignores the customer in favour of shareholders – but could this backfire?As far as bride-to-be Laura Thomson was concerned, Heathrow Terminal 5 could easily be considered some new rendition of hell. She was one of the thousands of passengers stranded over the bank holiday weekend following a major British Airways IT meltdown. It’s not hard to sympathise. Gatwick and Heathrow are two of the most unpleasant airports in Europe at the best of times. Imagine having to camp out on the floor overnight to boot.feedback
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May 30 2017
Peter Fleming has most recently been quoted in an article called BA’s failures fly in the face of ‘customer as king’. This is the new normal. Peter Fleming said, “The chaos at Heathrow and Gatwick is further evidence that the popular corporate model ignores the customer in favour of shareholders – but could this backfire?As far as bride-to-be Laura Thomson was concerned, Heathrow Terminal 5 could easily be considered some new rendition of hell. She was one of the thousands of passengers stranded over the bank holiday weekend following a major British Airways IT meltdown. It’s not hard to sympathise. Gatwick and Heathrow are two of the most unpleasant airports in Europe at the best of times. Imagine having to camp out on the floor overnight to boot.”.
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