Ross Feinstein - American Airlines

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Last quote by Ross Feinstein

Based on the information provided in the Facebook post by the passenger, and the statement from our team member: we applied the correct policy regarding sports items. The passenger presented herself with a bag that was over the standard bag size of 62 linear inches but containing sports equipment, her curling broom. Our agent explained to the passenger the policy on oversize bags and that she would be willing to assist the passenger by applying the sports equipment rate of $150 vs. the normal oversize charge of $200.feedback
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We can learn a lot about a person if we know what types of things he or she talks about or comments on the most frequently. There are numerous topics with which Ross Feinstein is associated, including TSA, line, and customer. Most recently, Ross Feinstein has been quoted saying: “We all agree that curling is a sport, and our colleague in Phoenix never stated that curling was 'not a sport,' . Our colleague is a former gymnast and coach, and has great respect for all athletes.” in the article Curlers upset with American Airlines after agent allegedly denies curling is a sport.
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Ross Feinstein quotes

Apr 14 2016

Traveler security is TSA's number one priority and we will remain intensely focused on this important mission.feedback

Apr 14 2016

The lines at TSA checkpoints nationwide have become unacceptable. The result: our customers are waiting in TSA lines greater than one hour.feedback

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