Howard Schultz on Starbucks

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Last quote by Howard Schultz on Starbucks

Building a company is a lonely place sometimes because you're imprinted, especially as a man, of not demonstrating vulnerability. And I think one of the most undervalued characteristics of leadership is vulnerability and asking for help.feedback
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Oct 10 2017
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All quotes by Howard Schultz on Starbucks

We know that if these young people between 16 and 24 don't get that job or first opportunity, they can be a little lost. The future of the country is in the hands of these young people.feedback

What we witnessed this past weekend ... is against every sense of what is right. My fear is not only that this behaviour is being given permission and license, but its conduct is being normalized to the point where people are no longer hiding their face.feedback

The moral fiber, the values, and what we as a country have stood for is literally hanging in the abyss. We are at a critical juncture in American history. That is not an exaggeration. We are at and facing a crucible in which our daily life is being challenged and being questioned about what is right and what is wrong.feedback

It's not for me to criticize them, but I think both those companies franchised their system early on and were in the fast-food business. I think they approached it very, very differently than we did.feedback

And I think perhaps we have benefited from that. The story and the success we have enjoyed is clearly based on the experience that takes place in our stores. It's not the halo of America.feedback

The natural answer was to move senior tenured Starbucks managers to China to run the business and to imprint the Starbucks culture with our Chinese employees. It was a mistake. The unlock was when we realized it had to be a combination of both U.S. and Chinese leaders, and over time a totally dedicated Chinese leadership team led by a Chinese C.E.O. They are the most self-contained autonomous business unit within the company.feedback

Unfortunately, we live in a sea of mediocrity in all walks of life. We live amid a fracturing of civility. Everywhere we go as consumers, we're getting people who don't want to reach into our hearts or know who we are; they want to reach into our wallets and get some money. The only way we can succeed and sustain growth is linked to the basic elements of one cup of coffee, one customer, and one barista at a time.feedback

We're building the company for the next fifty years not the next quarter. We are very bullish and optimistic on where we sit as a company … Our best days are ahead of us.feedback

The seismic change that we talked about a number of years ago, with regards to compression in terms of mall traffic and street traffic, has certainly accelerated.feedback

These meetings produce an unbelievable level of emotion around the relationship the parents and children now have with Starbucks. There isn't one rule for how to build a company or how to lead an organization. Many times you have to customize your leadership style for what it is you're trying to do and make it as relevant as possible to the people you're trying to lead and manage.feedback

We must do more for our people that we serve, the communities, and we have a bigger responsibility. We can't wait for Washington. All these things, I think, are part and parcel with building the kind of company that has a conscience. Our success as a company, the $80 billion of market value, all of that is steeped in the humanity of Starbucks, of balancing profit with a social impact agenda.feedback

I could not be more optimistic, more excited, and more bullish about the opportunities that we have at a time in America where there is great uncertainty politically, where there's a seismic change in consumer behavior. On balance the stock is undervalued, and we will demonstrate both in the short and the long term that we are building a great, endearing company.feedback

I have so much faith in Kevin's ability and leadership skills that he's the right person at the right time.feedback

That has been in my pocket for 35 years. As I have more time on my hands then I have had as CEO, that I can work toward elevating the national conversation on a more compassionate society, on a more compassionate government, and work alongside like-minded CEOs and government officials.feedback

If there's one message that I think, I hope, you came away with today it's that none of the things we've tried to do as a company, which is based on humanity and compassion, is based on politics. But it's based on principles and our core beliefs. I can unequivocally tell you…that there's zero, absolutely no evidence whatsoever, that there's any dilution in the Starbucks brand, reputation, or core business as a result of being compassionate.feedback

We have a long history of hiring young people looking for opportunities and a pathway to a new life around the world. This is why we are doubling down on this commitment by working with our equity market employees as well as joint venture and licensed market partners in a concerted effort to welcome and seek opportunities for those fleeing war, violence, persecution and discrimination.feedback

I didn't think we were ready to come to Italy. I think Italy is such a special place. I am so respectful of the Italian coffee heritage and the Italian culture, and I think we had to earn that respect, opportunity, and I think over the years we got to the point that we are now ready to come. For Starbucks to be authentic. For us to be ourselves.feedback

We are developing plans to hire 10,000 of them over five years in the 75 countries around the world where Starbucks does business.feedback

We are living in an unprecedented time, one in which we are witness to the conscience of our country, and the promise of the American Dream, being called into question. These uncertain times call for different measures and communication tools than we have used in the past. There are more than 65 million citizens of the world recognized as refugees by the United Nations, and we are developing plans to hire 10,000 of them over five years in the 75 countries around the world where Starbucks does business.feedback

I write to you today with deep concern, a heavy heart and a resolute promise. We are living in an unprecedented time, one in which we are witness to the conscience of our country, and the promise of the American Dream, being called into question. Building bridges, not walls, with Mexico. We stand ready to help and support our Mexican customers, partners and their families as they navigate what impact proposed trade sanctions, immigration restrictions and taxes might have on their business and their trust of Americans.feedback

If the recent Executive Order related to health care remains in place and the Affordable Care Act is repealed causing you to lose your healthcare coverage, you will always have the ability to return and can do so within 30 days of losing that coverage rather than having to wait for an open enrollment period.feedback

I write to you today with deep concern, a heavy heart and a resolute promise. We are living in an unprecedented time, one in which we are witness to the conscience of our country, and the promise of the American Dream, being called into question. We stand ready to help and support our Mexican customers, partners and their families as they navigate what impact proposed trade sanctions, immigration restrictions and taxes might have on their business and their trust of Americans. But we will continue to invest in this critically important market all the same.feedback

We are now laser-focused on fixing this problem, but the nature of it -- too much demand - is an operational challenge we have solved before and I can assure you we will solve again.feedback

If you go back to the long-term, the five-year plan that we have committed to – mid-single-digit comps, 10 percent revenue growth and 15 to 20 percent EPS growth over the next five years – I wouldn't get too concerned about this quarter. We said all along, there would be ups and downs, but here we are, a company that's been public for 25 years and we've proven over and over again the sustainability, the relevancy and the growth and development of Starbucks.feedback

The most important currency in leadership is trust. Kevin has the trust of our partners and our people. He has the trust of the street as you saw today, and this is going to be a very smooth and natural transition.feedback

Not only will China one day be bigger than the U.S., but our business in China will demonstrate that we will be one of the...most significant winners in terms of a Western consumer brand.feedback

Our family had no income, no health insurance, no worker's compensation, nothing to fall back on. I knew in my heart that if I was ever in a position where I could make a difference, I wouldn't leave people behind.feedback

Starbucks has been in business now for 45-plus years. You know, I'm not putting myself in the class of Tom Brady or any other athlete that has been at the cornerstone of success on a team sport. This is a team sport. It has always been a team sport. I've gotten more credit that I deserve. The company has a large base of fantastic leaders.feedback

What was clear was Kevin's ability. He is much better prepared to manage the global operations of the company than I am at this stage.feedback

[But] I don't think on any level that the brand or what we represent is at odds with the president-elect or his supporters. Ninety million customers a week are going through Starbucks stores, and I assume many of them voted for Donald Trump.feedback

I'm not leaving the company. I will be here every day -- but Kevin and the team are in charge.feedback

Many of you are familiar with the breadth of global management experience and the deep consumer and technology experience and expertise that Kevin brought to Starbucks when he joined our board in 2009. For years he has provided invaluable insights into how we scale the company around the world and how to best integrate industry-leading customer facing technology into our customer experience and operations.feedback

The two fiscal years following [Johnson's] engagement have been the best years in the history of Starbucks coffee company.feedback

Kevin has been a wise and supportive resource for me.feedback

I'm all in on all things Starbucks and have no plans to run for public office.feedback

As I focus on Starbucks next wave of retail innovation, I am delighted that Kevin Johnson – our current president, COO, a seven-year board member and my partner in running every facet of Starbucks business over the last two years – has agreed to assume the duties of Starbucks chief executive officer. This move ideally positions Starbucks to continue profitably growing our core business around the world into the future.feedback

This is a big day for me. I love the company as much as I love my family.feedback

Building a new brand is not unlike what Ralph Lauren did with Purple label.feedback

I have such a big heart for any entrepreneurial person that's trying to do something against all odds.feedback

Two people show up at the front desk of Starbucks from France. They came from France!feedback

What we need inside Starbucks in the HR group is we need veterans recruiting veterans who understand their language, their challenges, their issues. So the people who are recruiting veterans at Starbucks are the people who have worn the cloth of the nation.feedback

What we have learned is that the level of attrition rate among veterans is lower. The level of performance is higher, and these are great, great young men and women.feedback

What I would say is simply we should not be acknowledging veterans who have served the country only on Veteran's Day. We should be doing it every single day. We owe them a great, great debt of gratitude.feedback

Every once in awhile you wake up and say, what?feedback

Washington has been broken for quite some time. The rules of engagement for a public company today are very different as a result of Washington not doing its job.feedback

Starbucks' record Q4 and fiscal 2016 financial and operating results in the face of ongoing economic, consumer and geopolitical headwinds, and the significant investments we continue to make in our people and our business, once again demonstrate the power, relevance and resilience of the Starbucks business and brand.feedback

The green cup and the design represent the connections Starbucks has as a community with its partners (employees) and customers. During a divisive time in our country, Starbucks wanted to create a symbol of unity as a reminder of our shared values, and the need to be good to each other.feedback

We believe very strongly that these are the early days for Starbucks in China.feedback

China represents the most important and exciting opportunity ahead of us. As our first international Roastery, we will take even bolder steps to make this Shanghai location our most stunning store, while making it completely unique and relevant to the Chinese customer.feedback

In each shop I visited, I began to see the same people and interactions, and it dawned on me that what these coffee bars had created, aside from the romance and theater of coffee, was a morning ritual and a sense of community.feedback

I spoke to almost every other retailer who's doing business in France and in the [Middle East and Africa], and we all had a similar situation.feedback

We believe one day (China) could very well be larger than the U.S. business.feedback

I think it's really important to be very clear that Starbucks is not a policy maker and that we are not pro or anti-gun. We just believe that our customers and our people would be much more comfortable if guns are not part of the Starbucks experience.feedback

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Quotes by Howard Schultz on Starbucks

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