Oscar Munoz on United Airlines passenger removal

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Last quote by Oscar Munoz on United Airlines passenger removal

The positive financial and operational performance this past quarter demonstrates that United is firmly on the right path.feedback
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Jul 18 2017
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All quotes by Oscar Munoz on United Airlines passenger removal

He was a paying passenger sitting in a seat in our aircraft, and no one should be treated that way, period. We all have enough angst for flying as it is.feedback

The use of law enforcement aboard an aircraft has to be looked at very carefully. That is a policy that we absolutely have to look at.feedback

I was hired to make United better and we've been doing that and that's what I'll continue to do. The first thing I think is important is to apologise to Dr Dao, his family, the passengers on the flight, the customers, our employees. That is not who our family at United is. And you saw us at a bad moment and this could never -- will never happen again on a United Airlines flight. That's my premise and that's my promise.feedback

The situation was unfortunately compounded when one of the passengers we politely asked to deplane refused and it became necessary to contact Chicago aviation security officers to help. This is an upsetting event to all of us here at United. I apologise for having to reaccommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own review of what happened.feedback

This is an upsetting event to all of us here at United. I apologise for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation. This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers.feedback

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Quotes by Oscar Munoz on United Airlines passenger removal

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