Thomas Demetrio on United Airlines passenger removal

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Last quote by Thomas Demetrio on United Airlines passenger removal

Mr. Munoz said he was going to do the right thing, and he has. In addition, United has taken full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago. For this acceptance of corporate accountability, United is to be applauded. I sincerely hope that all other airlines make similar changes and follow United's lead in helping to improve the passenger flying experience with an emphasis on empathy, patience, respect and dignity.feedback
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Sep 06 2017
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All quotes by Thomas Demetrio on United Airlines passenger removal

I think corporate America needs to understand that we all want to be treated in the same manner, with the same respect and the same dignity that they would treat their own family members. If they do that wouldn't it be great? So, will there be a lawsuit? Yeah, probably.feedback

I would defy anyone to suggest there was not unreasonable force and violence used to help Dr. Dao disembark that plane. Dr. Dao understands he's the guy to stand up for passengers, going forward.feedback

If you are going to eject a passenger, it can't be done with unreasonable force and violence. That is the law. We want fairness. We want respect and we want dignity. That's it. They have treated us less than maybe we deserve. Are we going to continue to be treated like cattle? We accept the apology but they are not off the hook.feedback

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Quotes by Thomas Demetrio on United Airlines passenger removal

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